Refund policy
Refund policy
Returns & Exchanges
You have 14 days after receiving your order to request a return or exchange.
How to request a return or exchange
- Email us first at natileggings@icloud.com with your order number and the item(s) you would like to return or exchange.
- Once your request is reviewed, we will reply with all the details to complete your exchange or refund.
- Send the item(s) back following the instructions in our email.
Important: items sent back without first contacting us by email will not be accepted.
Shipping costs
All shipping costs for returns and exchanges are the customer's responsibility. Original shipping charges are non-refundable.
Eligibility
- Items must be unworn, unwashed and unused, with tags attached and in the original packaging.
- Proof of purchase (order number or receipt) is required.
- FINAL SALE items, sale items and gift cards cannot be returned or exchanged.
Damaged or wrong items
Please inspect your order when it arrives. If an item is defective, damaged or incorrect, email us right away at natileggings@icloud.com so we can make it right.
Refunds
We will notify you once we have received and inspected your return. Approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to post the refund.
Questions? Email natileggings@icloud.com or text (954) 901-7441.
Shipping policy
We ship within the United States.
- FREE standard shipping on orders of $60 or more.
- $5.00 standard shipping on orders under $60.
- Express shipping: $9.90.
Once your order ships, you will receive an email with your tracking number.
Questions? Email natileggings@icloud.com or text (954) 901-7441.
Contact information